Developing customer relationships by integrating data and human insight

We aim to shape how businesses interact and maintain relationships with customers by utilizing data and emerging marketing technologies with a human touch

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What are we doing at Mito Next?

  • Data-Driven Marketing with a Human Touch01

    We inject design thinking and human-centered design into marketing and work out exceptional CRM, loyalty, and conversational commerce solutions.

    Customer Lifecycle Design CRM Platform Activation Intelligent Loyalty Programs

  • CRM & Marketing Automation02

    We infuse innovative strategies into your business operations by crafting automated marketing solutions, focusing on customer loyalty and data-driven brand interactions.

    CRM Strategy Loyalty Concept Design Lifecycle Communication Planning Campaign & Journey Automations

  • Business Consultancy03

    We work within a broad scope, including consulting, training, designing, and implementing sustainable solutions and optimal experiences for both customers and service providers through an omnichannel approach.

    Service Design Value Proposition Design Lifecycle Experience Planning Loyalty Program Concept Practice-Based Trainings

  • Marketing Technologies04

    We work with advanced marketing technologies, that encompass tools like artificial intelligence (AI) and machine learning, which enable predictive analytics and personalized customer experiences. They also include automation platforms for streamlining marketing campaigns, data analytics for insights into customer behavior.

    CRM CDP Email SMS marketing Loyalty Management Platform Chatbot User Forum

Some cleverthings wecreatedSee more case studies

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Auchan’s Newsletter Strategic Facelift
Auchan CRM case study listing
Data in Aisle 5: Auchan’s Recipe for CRM Success
WWF Digital Transformation case study
Digital Marketing Transformation Strategy of WWF-CEE

Industries and brands we work with

OTP Bank
We've been working closely with the region's fastest-growing bank for over a decade. We have worked with them on a variety of data-driven marketing projects, ranging from social CRM campaigns to the construction of a customer service chatbot. We augment their cross-functional internal team to ensure that relationship building with their clientele remains human beyond data-driven.
Magyar Telekom
Consulting agency of Hungary’s no.1 telco company. As a service design consulting and data-driven marketing agency we support Magyar Telekom on multiple fronts that includes design education programs, greenfield platform developments like Hello Szülő and the rewamp of thier existing services with a keen focus on customer experience and long-term sustaiable operation.
Magenta (T-mobile Austria)
We've been working with the Magenta brand for 9 years, supporting their community-building efforts by running a user forum where their customers may ask questions about any of their services and receive assistance from other community members and dedicated Magenta brand ambassadors. The user forum has numerous gamification features that reward users for their helpfulness and community building efforts.
Auchan
Our joint mission with Auchan is to make everyday engagement with their customers more productive. Our cooperation includes multiple areas of the CRM and loyalty field, from strategy to data analysis, marketing automation and campaign management.
Decathlon
We reinvented Decathlon’s loyalty program and lifecycle communication that is: data-driven, customer centric and goes beyond the buying cycle. Giving custom benefits based on behaviour, sport activity and other engagements. The program is under development on an international level, we are thrilled to see its positive impact on customer value and profitability already in the Hungarian market.
Nissan
We have been Nissan's partner in CRM and data management services for 12 years. The main focus of our cooperation is data-driven, personalized, cross-platform campaigns (eDM, SMS, DM, online media), and we operated a self-developed data management platform for authorized dealers. We provide all these services with one goal: higher customer satisfaction and better conversion efficiency with the help of own CRM data.
WWF
The World Wide Fund for Nature (WWF) is a Swiss-based international non-governmental organization founded in 1961 that works in the field of wilderness preservation and the reduction of human impact on the environment. We embarked on a digital transformation project with WWF, intending to maximize the potential of data-driven marketing by redesigning their marketing operation to better reflect the demands of its donors. The initiative also included ideas for a regional collaboration and governance model.
Haleon
Haleon (formerly GSK) is a health company that brings together deep human understanding and trusted science. We collaborate closely with the global team on several digital transformation projects to foster long-term engagement with their expert healthcare professional audience. We also utilize synergies across our business units and collaborate to cover all aspects of service design, data-driven marketing and creative execution.
Mastercard
We are both humbled and motivated by the opportunity to collaborate on regional and local initiatives with Mastercard, a really unique brand in the financial industry. We support their CRM activities in a way that is linked to their marketing communication and campaign activations.
MOL
We have been partnering with MOL for 6 years on muplitple projects that inclueds a vide range od service design services form pilot chatbot design to employee experience design projects.

Latest news &blog posts fromthe group

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The Ideal Web Store – Can Owners and Users be Satisfied at the Same Time?

As a member of Mito Group, Mito Digital has been assisting international and domestic large corporations with their digital development through designing, redesigning, and developing their online...

+ By Balázs Pőcze | Klára Pálossy
Mito Digital
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What changes and what remains the same at fifteen-year-old Mito, now a Group?

Mito, which started out as a few-dozen-strong communication agency, turns fifteen this year, and by now has grown into Mito Group, working for an international clientele.

+ By Balázs Pőcze
Mito Group
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Tackling travelers’ design challenges – our journey at the Global Travel Jam by Kiwi.com

Our UX designers are always eager to find the best solutions, be it for our clients worldwide, or regarding big issues of a small Hungarian town. This time, it was the digital design challenges of...

+ By Klára Pálossy
Mito Digital
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Cookieless future – is this really a shift towards privacy?

Google announced back in 2020 that it would change the backbone of online advertising by phasing out third-party cookies from Chrome browsers in the next few years in order to create a safer, more...

+ By Soma Tóth
Mito Performance
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Cracking the Code of Creativity in NYC

Thanks to Mito Creative I immersed myself in the advertising world at Contagious Cannes Lions Deconstructed in July, hosted by VMLY&R in NYC at the World Trade Center unveiling award-winning campaign

+ By Viktória Speier
Mito Creative
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Designed for Luxury – How Brands Create the Exclusive Shopping Experience Online?

Creating a premium customer experience is crucial for high-end brands that want to stand out in e-commerce. We collected some focal points to address in their website design.

+ By Norbert Krizsán
Mito Digital

Let's work together

We are team and family - we sweat and laugh together. We stick around the office till late either to meet a deadline or to crush a boss on our arcade machine.

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Benefits ofworking for us

A hybrid way of working that adapts to your needs and fits your projects as well. You can manage your time quite flexibly, if you do everything the others need, on time.

See our values and benefits

Do you have a project in mind?

We'd love to hear from you. Feel free to reach out to us via email or use the form below to leave a message. We're eager to collaborate and bring your ideas to life!

Your details
noemi herczeg
Noémi Herczeg

CEO of Mito Next

n.herczeg@mito.hu