This Service Design Day, Mito Next was at the forefront, highlighting our advanced strategies with a dynamic booth setup and insightful expert presentations.
Our CEO, Noémi Herczeg, participated in a vital roundtable discussion, while Tímea Mónika Tóth, our esteemed Business Consultant and Design Strategist, provided deep insights into the intricacies of customer profile design in various sectors.
Panel discussion highlights
The discussion centered on significant challenges, including Hungary's position behind the EU average in digital competitiveness, as indicated by the Digital Economy and Society Index (DESI). The conversation was a poignant reminder of the necessity for prioritizing product and service innovation amidst economic challenges, emphasizing strategic moves essential for decision-makers.
Key Presentation Insights:
Tímea expertly illustrated the critical need for creating business-effective customer profiles, demonstrating how service design is uniquely positioned to meet diverse business demands effectively.
Interactive Booth Experience:
Our booth theme, Hyper-Personalized Experience Design, offered an interactive learning opportunity for attendees. It served as a platform to engage with our team, understand the integration of CRM, loyalty, and data-driven technologies, and explore how these elements can create highly personalized customer experiences.
Our Vision for the Future:
Mito Next is committed to leading the charge toward a customer-centric future. We believe in the power of leadership across all sectors—from educational institutions to the tech industry—to champion this cause. Through our work combining service design with cutting-edge technology, we are dedicated to crafting experiences that not only meet but exceed customer expectations.
