telecom

Telecommunications

We speak telco. We've been the lead agency for both Vodafone and Telekom in Hungary and we've created a self-care application deployed in 13 countries for Deutsche Telekom.

  • Mito CreativeMito DigitalMito Next
  • Acted es lead agency for two telcos
  • Development track record across Europe
  • Numerous award-winning campaigns

Clients & expertise

Consulting agency of Hungary’s no.1 telco company. As a service design consulting and data-driven marketing agency, we support Magyar Telekom on multiple fronts that include design education programs, greenfield platform developments like Hello Szülő, and the revamp of their existing services with a keen focus on customer experience and long-term sustainable operation.

We've been working with the Magenta brand for 9 years, supporting their community-building efforts by running a user forum where their customers may ask questions about any of their services and receive assistance from other community members and dedicated Magenta brand ambassadors. The user forum has numerous gamification features that reward users for their helpfulness and community building efforts.

Data-Driven Persona Profiling
Data-driven Persona Profiling

Persona profilingService DesignMeasurementAnalytics & DataCRM StrategyBanking, Finance & InsuranceTelecommunications

Hello Szülő case study
Children ask their parents a lot of questions. But who should parents ask?

Mobile & Web DevelopmentCreative Platform DevelopmentCreative Ideation and Concept DevelopmentService DesignData-Driven Content CreationDigital Experience and Journey DesignTelecommunications