We are looking for – Key Account Manager - Aviation Industry

Scroll if your are interested

Here at Mito Digital, we love creating clever things: apps, websites, and other complex digital solutions for telcos, lottery companies, and aviation brands all over the world. We are super proud of the things we put together and have fun while doing them – but to keep it that way, we need your help.

We’re looking for a strategically-minded, relationship-driven Key Account Manager who’ll ensure our clients are in safe, expert hands from day one. You’ll be their main point of contact after sales, guiding them confidently through onboarding, delivery, satisfaction check-ins, and — if all goes well — future opportunities. You’ll collaborate with our Delivery and Business Development teams to keep things smooth, smart, and successful.
Recognize yourself in this? Great. Let’s dive in.

Your tasks will be:

  • Taking over freshly signed accounts from Sales or Bids and giving them a proper Mito-style welcome.
  • Organizing and leading client onboarding and kick-off meetings with the Delivery team
  • Becoming the go-to person and trusted advisor for your clients – not just answering questions, but anticipating them.
  • Checking in regularly to see how things are going — and stepping in if they’re not.
  • Collecting feedback and making sure it gets turned into real improvements.
  • Spotting blockers before they become problems, and teaming up internally to solve them.
  •  Finding upsell and cross-sell opportunities that are genuinely helpful for our clients
  •  Keeping in touch with clients across the board 
  • Working with BizDev and Sales to shape compelling, thoughtful proposals.
  •  Joining planning sessions and helping us see the big picture.
  • Owning the strategy for the accounts you manage — from happiness to KPIs.
  • Helping clients reach their goals in measurable, meaningful ways
  •  Making sure internal handovers are smooth and everyone’s on the same page.
  • Keeping the context, history, and goals of each client documented and accessible.
  • Joining Steering Committees and leadership catch-ups to represent the client voice.

We need you to have:

  • At least 3 years of experience in Account Management, Client Success, or something very similar — ideally in digital, tech, or consulting.
  • You’ve successfully handled complex B2B accounts — the kind with several stakeholders, changing priorities, and ambitious goals.
  • Strong understanding of digital service delivery, ideally involving UX/UI, tech, or software development.
  • Confidence in both commercial and delivery conversations with key stakeholders — numbers don’t scare you, and neither do people.
  • A consultative mindset: you ask the right questions, understand what keeps clients up at night, and offer smart, tailored solutions.
  • Excellent collaboration skills — you’ll be working with Sales, Delivery, Design, and pretty much everyone else at some point.
  • Strong communication in English.

Bonus points if you:

  • Experience with RFI/RFP processes and managing enterprise-level customers
  • Previous exposure to solution sales, pre-sales, or digital project delivery
  • Familiarity with CRM tools and customer success platforms
  • Experience working with or within the aviation industry, ideally in a digital, operational, or customer-facing context

Benefits ofworking for us

A hybrid way of working that adapts to your needs and fits your projects as well. You can manage your time quite flexibly, if you do everything the others need, on time.

See our values and benefits

Our hiring process

  • Our hiring process

    01Interview

    If everything is cool with your resume, we’ll invite you to our office for a quick chat. You’ll meet with one of our colleagues from the People Team, who will introduce you to Mito and all the good stuff you will be part of if you decide to join us. She will be with you throughout the entire process and will assist you with anything you might need. You will have the opportunity to meet with the head of your future department as well. Most importantly, you will get to ask anything you’re curious about, from where our dogs take a nap to what specific tasks we work on for our clients.

  • 02Assessment

    Afterwards, we will give you a test assignment. We do this with everyone, on every level.

  • 03Feedback

    No matter the outcome, we’ll let you know what we think, so we all can learn from the experience. We greatly value your feedback regarding the whole process, so at this point we'll ask you some short but important questions as well.

  • 04Decision

    Just like with the test assignment, we’ll get back to you with our final decision, hopefully with a big and happy yes!

Snapshots from our life

We are team and family - we sweat and laugh together. We stick around the office till late either to meet a deadline or to crush a boss on our arcade machine.

au48
Snapshots from our life
Copy of hackathon
asd
People in a hot tub
asd
aranypenge-csoportkep
A group of people smiling and posing for camera
asd
Crowd watching from a cinema
mito_onboarding_blogpost_img1-1024x683 (1).
asd
as
Involvement from the strategic level to anything tactical
asd